Master Image is primarily an appointment based salon therefore late cancellations and no shows have a great impact on our business. Often we are unable to fill the time slots for no shows and late cancellations which is unfair to our technicians. Also we may have turned away other clients who could have taken that time slot.
To avoid late cancellations and no shows some services may require a deposit at the time of booking in order to reserve your appointment. Deposits are payable in cash or by card. Once a deposit has been paid it will be noted on your account and will be used towards services on the day of your appointment.
In the event of a cancellation or reschedule notice is required in order to receive a full deposit refund or to be able to rescheduled the appointment using the same deposit. Appointments less than 3hrs = 48hr notice required Appointments greater than 3hrs = 72hr notice required
If you ‘no show’ ‘late cancel’ or ‘late reschedule’ your deposit will be forfeited and a new deposit will need to be made in order to book another appointment.
‘No Show’ = No Call, No Show
‘Late Cancel/Late Reschedule’ = Cancellations/Reschedules after the required notice.
New clients requesting appointments for services that are over 2hrs will be required to leave a deposit at the time of booking. This is for their first appointment. Future appointments will follow the existing client rules.
Service Time Deposit Required
2-3 HRS $50
3-5 HRS $100
5+ HRS $150
Existing clients with a history of 1 no show or 2 late cancels/late reschedules will be required to leave a deposit when booking any future appointments. An alert will be placed on their account to advise the co-ordinator that a deposit is required.